Collector - Established Company
Location: San Ramon
Posted on: April 15, 2024
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Job Description:
This Collector Position Features:
? Established Company
? Great Experience
? Variety Of Duties
? Great Pay to $34K
Hours:
Monday 8-5 or 10-7
Tuesday 8-5 or 10-7
Wed & Thursday 8-5
Friday 7-4
One late night a week which will be either Monday or Tuesday and
the hours for the late night again will be 10-7pm
SUMMARY OF POSITION:
Receives incoming and places outgoing phone calls to/from
customers, alarm dealers and monitoring stations on delinquent
accounts. Completes system documentation and paperwork on each
account as necessary...
RESPONSIBILITIES
- Respond to inquiries via phone or correspondence from customers
or dealers in a call center environment
- Provides quality service, prompt response and follow up to each
customer inquiry or dispute
- Make outbound collection calls on customers greater than 14 days
past due
- Arrange for customers to pay by phone with credit card or check;
initiate set up of account on Electronic Funds Transfer
- Accurately document all interactions with customers in customer
databases
- Work within a team environment to provide continuous follow up
with customers and dealers
- Utilize good time management skills to balance call volume and
related follow ups
- Meet or exceed monthly expectations
- Maintain a regular and punctual attendance
QUALIFICATIONS REQUIRED
- Working knowledge of the Fair Debt Collection Practices Act
including state and federal laws concerning collection
activities
- Call Center experience
- Decision making and problem solving ability
- Excellent verbal and written communication skills
- Ability to Multi task
- Excellent time management skills
- Strong computer skills (Microsoft Word, Excel and Outlook)
- Typing skills (40wpm)
- Professionalism
- Ability to work in a team environment
- Strong organizational skills
- High School Diploma
QUALIFICATIONS PREFERRED
- College Degree
- Experience with Lawson We are an equal employment opportunity
employer and will consider all qualified candidates without regard
to disability or protected veteran status.
Keywords: , Castro Valley , Collector - Established Company, Accounting, Auditing , San Ramon, California
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