Director of Student Academic Support Services
Company: University of the Pacific
Location: Stockton
Posted on: April 1, 2026
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Job Description:
Primary Purpose The Director of Student Academic Support
Services at the University of the Pacific plays a pivotal role in
advancing the university’s commitment to student success. This
position is primarily responsible for overseeing and enhancing a
comprehensive suite of student support services, including but not
limited to tutoring, writing assistance, academic skills
instruction, and English Language Learner ( ELL ) programs. The
Director will oversee the day-to-day operations of the Student
Success Hub in the library, strategically aligning these services
with the university’s broader mission of providing a transformative
and inclusive educational experience. Essential Functions Provide
strategic leadership in overseeing and enhancing tutoring services,
writing assistance, academic skills instruction, and ELL programs
to align with the university’s commitment to student success. Lead
and supervise staff involved in tutoring services, writing
services, academic skills instruction, and ELL programs. This
includes hiring, onboarding, training, workload determination,
delegation of responsibilities, coaching, mentoring, and
performance evaluation. Foster collaboration with academic
departments, student life, and other university units to create a
cohesive network of support services. Lead efforts to develop and
implement innovative programs and initiatives that contribute to
student success, retention, and holistic development. Embed
culturally sensitive approaches within the planning and
implementation of student success initiatives. Proactively assess
the effectiveness of student success services and implement
continuous improvement strategies. Utilize technology and
data-driven approaches to continually improve the effectiveness of
student support services. Plan and facilitate student events, as
well as lead outreach efforts to promote student success awareness
within the university community. Stay abreast of educational trends
and best practices, infusing forward-thinking strategies into
student support services. Perform other related duties as assigned.
University of the Pacific recognizes that diversity, equity, and
inclusion is foundational to the success of our valued students and
employees. We prioritize policy and decision-making that
demonstrates awareness of, and responsiveness to, the ways
socio-cultural forces related to race, gender, ability, sexuality,
socio-economic status, etc. impede or propel students, faculty, and
staff. Minimum Qualifications Master’s Degree. Five (5) years of
supervisory work experience in student academic support within a
university setting. Preferred Qualifications Demonstrated ability
to provide strategic leadership in developing and enhancing student
success initiatives within a higher education context. Strong
management, supervisory and organizational leadership skills.
Ability to train, manage, and motivate employees; to assign work
and supervise performance. Proven dedication to creating a
student-centric culture that prioritizes the well-being and success
of all students. Ability to lead outreach efforts, connecting with
the university community to raise awareness and promote the
importance of student success. Experience in budget preparation and
management, ensuring optimal resource allocation for student
success programs. Demonstrated experience in advancing social
justice, equity, and inclusion in a university setting. Ability to
engage and integrate culturally responsive practices and knowledge
in their work. Proficiency in utilizing data and technology to
inform decision-making and continuously improve the effectiveness
of student support services. Work Schedule Work is performed during
standard business hours and must be flexible to work during
weeknights and occasional weekends. The primary location for this
role is at the Stockton campus, with occasional travel to the
Sacramento campus as needed.
Keywords: University of the Pacific, Castro Valley , Director of Student Academic Support Services, Education / Teaching , Stockton, California
