Customer Support Engineer

Company: Capture6
Location: San Francisco
Posted on: May 20, 2025

Job Description:

Carbon capture chemistry is at the core of our efforts. We are seeking a talented and naturally curious Customer Support Engineer. You will support the global deployment of systems and equipment for carbon capture, sequestration, and innovations that generate additional co-benefits, for experimentation, pilot testing, and at full scale. The ideal candidate is passionate about driving optimal outcomes and delivering insights that inform the overall business strategy.What You Will Do

• Support startup and operations of deployments at international project sites.
  • Interact with onsite operators and engineers.
  • Establish methods to process and analyze field-generated data.
  • Ensure compliance with industry regulations, safety standards, and company policies.
  • Diagnose, troubleshoot, resolve, and document customer-reported issues utilizing tools such as root cause analysis, design of experiments (DoE), and CRM software.
  • Build and maintain strong relationships with clients.
  • Interface with vendors to expand supply chains, including conducting supplier capability assessments.
  • Communicate learnings from the field to internal teams to enable continuous process improvement.
  • Develop and implement PFDs, P&IDs, SOPs, and control narratives for processes that can scale from pilot to megaton design.
  • Create M&EBs and use process modeling tools like Aspen Plus to size and optimize process designs across various applications.
  • Develop engineering assessments for partnership projects, identifying risks and proposing countermeasures.What You Will Bring
    • 1-5 years of experience in a commercial or research environment.
    • Willingness to travel internationally (-50%).
    • Hands-on experience in industrial plants, facilities, or similar.
    • Prior experience with water treatment, electrolysis and/or electrodialysis, reactor design, and gas-liquid absorption is preferred.
    • Process simulation experience (Aspen Plus, Aspen HYSYS, Aveva, WAVE, Winflows, etc.) and programming experience (Python, MATLAB).
    • Ability to communicate technical subjects to a non-technical audience and business subjects to a technical audience.
    • Ability to navigate ambiguity in a fast-paced environment with shifting priorities.
    • Proven track record of collaborative work across various teams, stakeholders, and external partners.
    • Self-motivated and flexible with communicating with colleagues in various time zones.
    • Passionate about tackling the climate crisis.
    • Legally authorized to work in the United States.We are aware this job description may not capture all the dimensions we are seeking in the right candidate. You may also bring valuable skills and knowledge we haven't thought of. If you think you're a great fit for this role, please apply and tell us why in your cover letter. We look forward to hearing from you.Climate change disproportionately impacts underrepresented communities, and we believe a diverse and inclusive team is needed to meet this major global crisis head on. We highly encourage members of traditionally underrepresented communities to apply. Capture6 is committed to equal employment opportunity regardless of race, age, color, ancestry, national origin, religion, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status.The salary range presented for this full-time role is $60,000 - $150,000 + equity + benefits. Our salary ranges are determined by role, years of experience, and location. The range represents the minimum and maximum potential salaries for new hires in this particular position. Within this range, individual pay is determined by several factors, including job-related skills, experience, and education or training. Please note that the compensation details for this role reflect the cash compensation only and do not include equity or other benefits.
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Keywords: Capture6, Castro Valley , Customer Support Engineer, Engineering , San Francisco, California