Account Manager

Company: City Wide Facility Solutions
Location: San Jose
Posted on: May 25, 2025

Job Description:

Step Into Leadership with City Wide of San Jose - Now Hiring Facility Solutions Manager

Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.

Are you ready to grow your career? Whether you're a seasoned pro in janitorial services or a motivated team lead ready to take on more responsibility, City Wide Facility Solutions invites you to step into a management role where your experience is valued and your impact is felt every day.

We're looking for a Facility Solutions Manager (FSM) to join our team in San Jose, Santa Clara, and the South Bay Area. You'll manage commercial cleaning accounts, support contractors, and be the driving force behind client satisfaction and service excellence.

Why This Role Is Different

You're not just overseeing cleaning - you're managing a portfolio of client relationships and independent contractors. This is a dynamic, client-facing role where you lead with service, solve problems, and help our partners shine.

What You'll Do

Manage and Grow Accounts: Serve as the main point of contact for clients, making sure we exceed expectations while identifying opportunities to expand services.
Support Contractors: Hire, onboard, and coach cleaning crews to ensure each job is done right.
Drive Client Satisfaction: Conduct site inspections, troubleshoot concerns, and quickly resolve issues to keep clients happy.
Sell Value: Present additional services and negotiate agreements based on client needs.
Stay Organized: Use our CRM system to track inspections, client notes, and service updates.

Requirements

What We're Looking For

Experience in janitorial, building maintenance, facility management, or construction management
Sales and account management experience, ideally with a focus on client retention
A track record of success managing service accounts and hitting performance goals
Strong attention to detail and reliable follow-through on tasks and commitments
Positive, relationship-building personality
Excellent verbal and written communication skills
Fluent in Spanish highly preferred
Proficiency in Microsoft Office and CRM tools
Reliable vehicle and willingness to travel locally to client sites daily
Estimating and construction management experience is a big plus
High school diploma required; bachelor's degree is highly desirable

Benefits

Compensation & Benefits

Base salary of $70,000
Commission and bonus opportunities
Medical, dental, and vision benefits
401(k) with employer match
Paid Time Off and paid holidays

Ready to make your move into leadership?
Apply today to join City Wide of San Jose - where your hard work leads to real opportunity.

Keywords: City Wide Facility Solutions, Castro Valley , Account Manager, Executive , San Jose, California