Member Experience Associate
Company: AAA Northern California, Nevada & Utah
Location: Hayward
Posted on: April 24, 2024
Job Description:
JOB DESCRIPTIONWe call our club's vision, mission, values, and
supporting pillars "Our House" because they are the foundation for
all that we do. We're working to transform AAA for the next century
with a mission to create Members for life by unleashing the
innovative spirit of our Team Members. Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary
annual incentive plan or other incentive plans depending upon
position
- 401k Matching $1 for $1 company match up to 6% of eligible
earnings per pay period
- Benefits Medical, Dental, Vision, wellness program and
more!
- Paid Holidays
- Paid Time Off Team Members accrue paid time off monthly with an
additional 24 hours per year earmarked for volunteer
activities
- Collaborative Environment AAA will value your contribution to
providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement ProgramAdditional Details: Competitive
hourly base + commissions. Summary
At AAA, our Team Members strive to deliver amazing service and help
our Members outsmart lifes roadblocks. We believe everything you do
outside of work adds to who you are at work. We're working to
transform AAA for the next century with a mission to create Members
for life by unleashing the innovative spirit of our Team
Members.The Member Experience Associate acts in a service and sales
capacity, responsible for providing caring, outstanding Member
service with heart while actively promoting cross sales referrals,
sales and branch promotions.This is a fulltime, onsite in Hayward,
5 day a week position which includes some Saturday work.
Essential Functions
- Performs routine sales, service and operational functions for
AAA Members including; DMV, cashiering, auto travel, notary and
insurance sales support, with expectations for maintaining required
standards, policies and procedures.
- Understands and actively promotes products and services to
achieve individual goals in support of meeting organization goals
and objectives.
- Overcomes obstacles that create barriers to Team Member or
branch efforts and identifies process improvement opportunities and
proposes solutions.
- Acts as an agent for change while promoting AAAs guiding
principles and core values.Knowledge/Skills/Abilities
- Demonstrates sales and service skills. Able to effectively
interact, face-to-face, with new, prospective and existing
Members.
- Accuracy and comfort handling money, making change, balancing
cash drawer.
- Good computer skills, proficient in both reading and basic
arithmetic.
- Good written and verbal communication skills in person and over
the phone.
- Ability to multitask in response to requests, requirements and
Member/Team Member expectations. Ability to accept feedback and
correct course as necessary.Education & Experience / Licenses &
Certification
- High school diploma or GED required
- 1-2 years of work experience with a preference for sales or
customer service focused positions including work in sales,
insurance, retail, service industry, call centers, or fast paced
office environments.
- Experience working with sales and service standards and goals
(preferred).
- Current & valid Driver's License with clean history may be
required
- Bonding and fingerprinting may be required
- P&C Licensing may also be requiredWork Environment/Physical
Requirements
- Works in a variety of office environments where standing,
walking or sitting at a desk, table or computer workstation may be
required for extended periods of time.
- May travel by car, plane or other form of transportation to
attend business meetings or conferences.
- May be required to work in one or more locations in a defined
service area. Approximately 50-80 percent of the time spent on the
job involves the use of a personal computer.#MEA#MEL-Starting rates
vary by region. Ranges start from $23.00 up to $26.95 hourly. This
role is subject to an incentive plan that includes commissions
and/or piece rate bonuses. We expect most employees to earn between
$270 - $3,500 annually in incentives, contingent on
performance.
Keywords: AAA Northern California, Nevada & Utah, Castro Valley , Member Experience Associate, Other , Hayward, California
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