Donor Engagement Officer

Company: Second Harvest Food Bank
Location: San Jose
Posted on: May 14, 2025

Job Description:

Job DetailsJob Location: Cypress - San Jose, CAPosition Type: Regular Full-TimeSalary Range: $93206.00 - $126102.00 SalaryJob Category: DevelopmentDescriptionAbout Second Harvest of Silicon ValleyFounded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley, the economic downturn caused by the COVID-19 pandemic, and the rise in inflation, Second Harvest is now serving an average of about 500,000 people every month. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.About the PositionThe Second Harvest Mid-Level donor program is comprised of a portfolio of 750 to 1,000 donors and combines the 1:1 relationship-building skills of a gift officer with mass digital and print communications strategy managed by the Annual Giving team. This hybrid approach leverages personal relationship building with the power of mass segmented communications to influence giving behavior and move donors toward their highest giving potential. Program success is measured against overall revenue and the specific giving behavior goals of each of the four donor segments within the Mid-Level portfolio.This job might be for you if:

• You are passionate about ending hunger.
• Enjoy building long-term, mutually beneficial relationships with donors. You take pride in listening to each donor's evolving goals for impacting the community and are responsive and creative in building alignment with their own motivations and the needs of our organization.
• You are comfortable conducting professional but personable virtual/face-to-face meetings and making phone calls to solicit gifts to meet financial goals.
• You are committed to maintaining the integrity and accuracy of donor records in the donor database, daily capturing all information that informs how the donor is currently engaged, cultivation plans and progress to date, meetings, phone conversations, and all written correspondence.
• You have experience giving 'white glove' service to donors.
• You have the soft and analytical skills to glean donors' philanthropic motivations.
• You are an exceptional team player and communicator.
• You are comfortable using wealth screening software, database tools and other technologies for data-driven decision making.
• You enjoy and are comfortable using templates and available material to customize stewardship reports, proposals and other communications to donors.
• Can handle challenging relationships with the utmost diplomacy, whether dealing with external or internal customers.
• Can multi-task in a high-paced environment, determining how to juggle competing priorities and manage donors' expectations with program performance expectations.
• Enjoy representing Second Harvest at donor-facing in-person and virtual events.
• Can steward sensitive information and data with integrity and confidentiality.ResponsibilitiesAs the Donor Engagement Officer, you will be responsible for actively conducting 1:1 outreach to qualify, solicit, steward and engage with donors with the goal of deepening their engagement with Second Harvest and moving them toward their highest level of giving. You will plan in-person and virtual meetings with members of the portfolio including facility tours, volunteering opportunities and more.In collaboration with the Donor Engagement Manager, Data Analytics team, and Annual Giving team, you will create data-driven fundraising goals for each of your donor segments. You will help define measures of success and identify metrics and reporting needs that support and inform your 1:1 outreach strategies.In a typical day/work week, you can expect to spend your time performing the following job duties:Donor Stewardship, Solicitation and Engagement
  • Own and manage a portfolio of 750 - 1,000 supporters with goals of retention and upgrading donors to their highest giving potential.
  • Schedule and manage a variety of activities including on-site volunteer sorts, facility tours, special fundraising events, and targeted campaigns.
  • Consistently and accurately capture every donor interaction in Salesforce as they occur.
  • Solicit donors for gifts by conducting virtual or in-person face-to-face meetings, phone conversations, and email to meet financial goals.
  • Practice our inclusive behavior-based stewardship approach for ongoing and consistent 1:1 outreach to continually engage with the portfolio.
  • Collaborate with the Annual Giving fundraising team to design and implement a hybrid communications strategy that incorporates both mass direct marketing (digital and print) and 1:1 personalized touch points that deepen engagement.
  • Collaborate with the Individual Philanthropy team keep up to date on fundraising best practices and identify overlap in fundraising strategies.Program development
    • Collaborate with the Data Analytics team to measure performance, identify trends, and reassess criteria within the portfolio on an annual basis.
    • Update program criteria and process documents as necessary.The ideal candidate will possess the following professional qualifications:
      • 3 years customer service experience.
      • Non-profit fundraising or support experience a plus.
      • Excellent written and verbal communication skills.
      • Ability to work independently and stay organized in a fast-pasted, high-volume environment.
      • Passion for building genuine connections with donors.
      • Strong problem-solving skills.
      • Computer proficiency, including MS Office and CRM tools, Classy, and/or Salesforce experience is a plus.
      • Experience evaluating and improving processes.
      • Ability to work flexible hours, including some evenings and weekends as needed.Reports ToDonor Engagement ManagerLocationSecond Harvest of Silicon Valley, Cypress Center, 4001 North First Street, San Jose, CA 95134This is a hybrid position. Specifics of work location will depend on department need.An employee's regular remote work site should be within driving distance of one of Second Harvest's locations and must be within the state of California.HoursFull-Time Exempt. 40 hours/week, with some evening and weekend work as necessary. Or specific scheduleCompensation$93,206 - $109,654 is the wage range for this position. The hourly/salarywage offer will be commensurate with skills and experience. Outstanding and generous health benefits program, 4-5 weeks of Flexible Time Off (vacation and sick), eleven paid holidays, and retirement plan.EOESecond Harvest is committed to being an equal opportunity employer which values diversity. Under-represented groups are encouraged to apply for all positions.Qualifications
        
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Keywords: Second Harvest Food Bank, Castro Valley , Donor Engagement Officer, Other , San Jose, California